This page is a Delivery and return FAQ.
Consult our Terms and Conditions for further information.

 

What are our shipping times?

 
We will do our utmost to treat and dispatch any order received within a period of between 2 and 5 business days for a delivery in metropolitan France or between 2 and 8 business days for a delivery in all other countries, from the first business date after the confirmation of the Order.
 
However, the preparation and processing time of an order may be a little longer than usual, especially after the launch of a new collection or due to a significant increase of the orders volume.
 

Where are we deliver to?

 
We deliver all over the world.
 

What are our delivery times?

 
Deliveries are carried out Monday to Friday by COLISSIMO in France and DHL GO GREEN in all over countries.
 
Delivery times depend on the delivery method you choose and your place of residence.
 
They are indicated at the time of validating the order but are usually 2 or 3 working days after shipment, whatever the country.

 

What are our delivery prices?

 
Delivery prices applicable to the Order are those indicated on the Website at the time of validating the order.
 
Shipping fees are free from €120 to France, €200 to Europe and €250 to all other countries.
 

Can I return my items?

 
Of course!  You have fourteen (14) days from the Delivery to return your items.
 
You just have to inform us by logging into your account in the "order" section, or send the withdrawal form available in our Terms and conditions (article 8) by email at contact@bachaa.com or by mail at the following address: BACHAA CREATION - Customer Service - 35 Rue Albert 75013 PARIS.
 
The product shall be returned with its original packaging, with the original labels attached, brand new, without having used it or washed. The product can no longer be returned if the hang tag is removed.
 
You cannot either return goods that were manufactured according to your specification or that are clearly personalized.
 
You will be refund within fourteen (14) business days after the reception of the products by the same means of payment as you used for the initial transaction or, if you want, as a credit note.
 

Where do I return my items?

 
The products shall be returned to our customer service at the following address:
 
BACHAA CREATION - Customer Service – 35 Rue Albert 75013 PARIS.
 
Consult our Terms and Conditions for further information.